---------------------- multipart/alternative attachment David, I agree with Bob on this. My tuning bill (customer's copy) contains notes that discuss the role of temperature & relative humidity in tuning stability and I measure the temperature and RH at the appointment and write it in on the bill in the blanks provided in the discussion. All my new customers get a Dampp-Chaser brochure. The information contained therein is easy to understand even if their piano isn't worth as much as a Piano Life Saver System. Andrew At 06:15 AM 7/18/2004 -0700, you wrote: >List, > >There are several ways to emphasize this information. First, you should >give a Piano Life Saver system brochure with every new customer. Whether >they purchase one or not isn't the point. They need to understand this >info, if only to not assign blame to you if the piano tuning doesn't >remain stable. Second, you should carry a digital hygrometer to >scientifically demonstrate the fluctuations in the humidity and record >this info in their service history that remains with them. Also, every >time you tune the piano, discuss why the humidity conditions are forcing >you to float the pitch sharp in the summer and flat in the winter. I >really enjoy solving their problem by installing a Life Saver system, but >this information is as much to protect my reputation than anything else. >Bob Russell, RPT > >Barbara Richmond <piano57@flash.net> wrote: >Hey David, > >If they don't want to take your word for it, perhaps you could give them >some of that convincing reading material that is available. Just don't hand >it to them, though. Quickly go over it and mark the stuff you want to >emphasize. Works for me........well, that and my honest face. ;-) > >Barbara Richmond, RPT > > >----- Original Message ----- >From: "Dave Nereson" >To: >Sent: Saturday, July 17, 2004 10:05 PM >Subject: customer education > > > > I don't know how many times I've told customers, even those who should > > be more knowledgeable, such as piano teachers, that it's changes in >humidity > > that make the piano go out of tune, but it just does not register with >them! > > It goes in one ear and out the other, or they just don't believe it, >or > > they don! 't believe the soundboard can swell up or contract, or they're > > convinced it's because: > > > > they didn't play it enough, > > or because the toddler banged on the keys with a toy, > > or because they had the carpet shampooed and the steam must've thrown it >out > > of tune, > > or the dust from the remodeling, > > or 'cause they moved it across the room, > > or there was a gas leak so they had to shut off the heat for a few days, > > or maybe it's not a good piano after all, > > or because we had a real cold winter or a hot summer (was the piano > > outside?) > > or because I didn't do a good enough job last time (3 to 10 years ago). > > > > It's amazing how large a percentage of piano owners think that playing > > it helps keep it in tune. > > No matter how much you tell them it's changes in humidity more than > > anything else, they still think it's temperature or moving or any number >of >>! >; other causes. Sure, these things can throw it out a little, but not the >20 > > cents that several weeks of rain can do, or 5 years without tuning! > > Another thing they just will not believe no matter how often you tell > > them or how you phrase it is that new pianos go out of tune faster than >any > > others and need tuning at least 3 times the first year, 2 or 3 times the > > second, and twice a year for the next few years after that. They just > > refuse to accept that. Then they're all up in arms two years down the >road > > when you have to charge them extra for a huge pitch raise. > > The pianos need some kind of pop-up reminder display every six months >or > > year (3 or 4 months for new pianos). > > --David Nereson, RPT > > > > > > _______________________________________________ > > pianotech list info: https://www.moypiano.com/resources/#archives > > > > >_______________________________________________ >pianotech list info: https://www.moypiano.com/resources/#archives ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/d6/f4/4d/e9/attachment.htm ---------------------- multipart/alternative attachment--
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