There are two situations where I book the whole day for a client: 1: a "new client" Square Grand. (essentially "...going, where no man has gone before!") This situation, I tell the client at the time of making the appointment that I block out the entire day, which gives me the opportunity to give the instrument(?) my full attention and expertise. I also tell them that if the instrument is not tuneable and/or has a "fatal flaw", then all they will have to pay is a service call fee. I further tell them that once the appointment is made, if they cancel they will owe me an entire day's pay. 2. A complete tuning/reg/prep/voicing session. See above. That's my take on the situation. However, if you didn't inform them of all of this AND they reschedule after a "no-show", then there will be no additional fee. If they don't reschedule, I send them a bill. I give them 48hours to reschedule. In order to make it known that I was there and they weren't, I leave my card in a prominent place AND I call from my cell and leave a message on their answering service. Joe Garrett, RPT, (Oregon) Captain, Tool Police Squares Are I
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