key cover blues

[Farrell]

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You said the fallboard had become dislodged when kids were closing it =
and it kept slipping out of the slot?

If you know you dropped it or banged it and may have caused the damage, =
of course, do the repair for free. But if, to the best of your knowledge =
you did not cause the damage and it has been established that the kids =
had dislodged it and it kept slipping out for them, then it seems =
logical to me that the damage was cause by those activities and =
therefore the piano owner should bear the cost of repair.

But if you already agreed to make the repair at your expense....... =
unless s/he is a really reasonable sort...... sounds to me like the =
stage has been set!

This is a bit like strings breaking while doing a pitch raise. I have =
never broken a string while doing a pitch raise. However, I have had =
strings break on occasion while doing a pitch raise. (Actually, I have =
broken one or two over time while doing something stupid - but I =
replaced those for free.)

Terry Farrell

----- Original Message -----=20
From: <richard.ucci@att.net>
To: <pianotech@ptg.org>
Sent: Monday, January 26, 2004 11:02 AM
Subject: key cover blues


> Hi Folks,
>=20
> Tuned a yamaha ga-1 yesterday, customer said the fallboard had become=20
> dislodged when kids were closing it. It seems the hinges had too much =
space=20
> between them and kept slipping out of the slot. I put some felt under =
both=20
> hinges and all was fine.
>=20
> When I was trying to extracate the fallboard from the piano( it was =
fitting=20
> very tightly) a piece of the finish chipped off next to the hinge.
>=20
> Woman called back the next day to give me the news. I have agreed to =
make a=20
> polyester repair at my expense.
>=20
> Should I be charging her something? I already suggested a climate =
control=20
> system 6 mos. ago with no luck.
>=20
> Thanks,
>=20
> Rick Ucci/Ucci Piano
> _______________________________________________
> pianotech list info: https://www.moypiano.com/resources/#archives
> 
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