This is a multi-part message in MIME format. ---------------------- multipart/alternative attachment Re: Tuning Appointment cancellationsTerry, you are very nasty. James Grebe Piano-Forte Tuning & Repair Creator of Handsome Hardwood Caster Cups (314) 608-4137 WWW.JamesGrebe.com 1526 Raspberry Lane Arnold, MO 63010 BECOME WHAT YOU BELIEVE! pianoman@accessus.net ----- Original Message -----=20 From: Terry=20 To: Pianotech=20 Sent: Thursday, December 16, 2004 8:51 PM Subject: Re: Tuning Appointment cancellations "What do you do about tuning cancellations?" I thank them for cancelling ahead of time, see if we can reschedule, = and then don't go to the appointment...... Terry Farrell At 10:51 AM -0500 12/16/04, Doug Renz Piano Tuning wrote: What do you do about tuning cancellations? It happens from time to time. Nothing to be concerned about. Of course, the reason and attitude presented for the cancellation = would be factors to consider. What if a person cancels it twice? Do you have a cancellation policy? Any thoughts in this? Twice? It happens, but seldom. Policy? Only if cancellations were a recurring theme, and then I = would have to suspect my own practices in setting up the appointments. Essentially, if you have never cancelled an appointment in your = entire life, you could theoretically be hard-nosed about it. But if you = have, a softer, understanding approach would seem appropriate. Keith --=20 Keith McGavern Registered Piano Technician Oklahoma Chapter 731 Piano Technicians Guild USA ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/17/8a/e8/34/attachment.htm ---------------------- multipart/alternative attachment--
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