I've only charged a client (repeat Steinway client) once for a "no-show", and he glady paid because he knew It was a 70 mile round trip for me. He has subsequently called me back every six months since, and has not missed an appinoment. The ironic part of this , is that the client's mother WAS home at the time, but was in the back house (way in the back) and did not hear my repeated knocks or doorbell rings, or three phone calls to the house! My policy is to ALWAYS call to confirm the night before the scheduled appointment. Terry Peterson ----Original Message Follows---- From: "Mike Kurta" <mkurta@adelphia.net> Reply-To: Pianotech <pianotech@ptg.org> To: "Pianotech" <pianotech@ptg.org> Subject: Re: Tuning Appointment cancellations Date: Thu, 16 Dec 2004 19:53:30 -0500 You will find this happens rarely, especially if you call the customer and confirm the appointment the night before. Just try to fill the time with another tuning, do some shopping, take a walk, take a nap or a long lunch. Sometimes they're unavoidable, but don't let it ruin your day. Make another appointment with the customer, they may have had a good reason. Cancelled twice, I won't call back or go back. Kindly suggest another technician if they call you. I've never charged for a cancelled appointment. The ill will you are creating by doing this can be far more costly to your reputation than the time lost. Mike Kurta Auburn, NY I
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