This is a multi-part message in MIME format. ---------------------- multipart/alternative attachment ----- Original Message -----=20 From: Aps322@aol.com=20 To: pianotech@ptg.org=20 Sent: Thursday, December 16, 2004 7:49 AM Subject: lost customers I have wondered for a long time if there was a diplomatic way, and an = effective way, to find out from customers you are sure switched to = someone else, why they switched; if there is something I am doing that I = should change, I would like to know so that I can improve my = service.<SNIP> Peter, Quick story---Years ago I was helping my mover with a delivery, = being newish and looking for clients I asked the lady if she would like = me to service the piano. Her reply was that she had a tuner for many = years that she was quite happy with, then inquired as to my tuning fee. = When my charge was the same as her tuners ,she decided to stay with her = guy. I was shocked! If I had inadvertantly undercut this guy by 5 bucks = he'd be out . Some loyalty!=20 We all have many valued customers where this would never happen, = but there is a segment of clients who view our services as they would = the dry cleaner. Perceived better deal ? Nuff said. As Mr. Yankee ,Phil Bondi has posted ---Don't take it personal -- Tom Driscoll RPT =20 ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/b1/2e/6c/9c/attachment.htm ---------------------- multipart/alternative attachment--
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