Is my memory going?

[Jim Kinnear]

Hi John
I run in to the same thing . . there are lots of customers for whom the
tuning fee is a 'luxury', and
doing it every year, is a bit of overkill.
I'd like to think there's room for ethics, and fairness and I believe that
the customer appreciates it.
I have often left it up to the customer to call me when 'the piano needs
tuning.'
I then show them what to listen for . .
just my 2 cents worth.

cheers
Jim Kinnear,
Collingwood, Ont
jim@pianoguy.com




----- Original Message -----
From: "John Ross" <jrpiano@win.eastlink.ca>
To: "Pianotech" <pianotech@ptg.org>
Sent: Thursday, April 08, 2004 7:49 AM
Subject: Is my memory going?


> Hi List,
>
> I went to an appointment the other day. When I went in the house, the
> customer said, "you were the last one to tune it."
>
> I said, I am sorry I don't remember. She said don't feel bad, it was 19
> years ago. Ok, definitely too long. But..
>
> This was a little old lady, who only used it to play for herself.
> Sure, it should have been tuned sooner. Actually only two unisons were
> really bad, and she said she still played it, and enjoyed it. It was down,
> 10c - 35c.
>
> I got thinking, (I know something new), this is a situation, where calling
> and recommending, a tuning every year or more, was not required.
>
> I would feel bad, calling this woman regularly, and saying time to have
your
> piano tuned, and taking her money.
>
> That is why I never call. I always let them call me.
>
> If I was to call everyone, the year wouldn't be long enough to do them
all.
>
> I feel in some cases, calling people and doing there piano, on a frequent
> basis, is unethical. Now I am talking of the little old lady, on a fixed
> income, that only plays for her own enjoyment.  Not a situation, where a
> child is taking lessons, or a serious player.
>
> After a piano is stabilized, I see nothing wrong, with every 3 or 4 years,
> for a tuning.
>
> Any comments?
>
> Regards
> John M. Ross
> Windsor, Nova Scotia, Canada
> jrpiano@win.eastlink.ca
>
>
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