Less than optimal performance...(the follow-up)

[Piannaman@aol.com]

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Thanks to list members who pointed out that the tech who preceded me in 
tuning the 1981 B had dropped the ball.  I almost did, but you guys pointed out 
things that lit a fire for me.

I often make follow-up calls to my clients to make sure they are satisfied 
with my work.  They ALWAYS appreciate the attention.  In the case of the 
Steinway B that was in need of some regulation, I called the owner to inquire as to 
her satisfaction with my tuning, and she was very happy with my work.  In fact, 
she hired me to do the regulation and cleaning work I suggested when I tuned 
it a few days ago.  

Attention to the customer--making them important--works wonders in keeping 
clients as well as in getting referrals from them.

Dave Stahl

In a message dated 9/19/03 6:06:10 AM Pacific Daylight Time, 
kpiano@goldrush.com writes:


> I see this type of situation as a way to bring a piano closer to it's 
> optimum performance level--and make a fair chunk of change in the process.  Why on 
> earth would anyone pass it up???   
> 
> Dave Stahl 
> 
> Fortunately for us not all people are able to do this work. Even for an 
> accomplished fix it man, a piano is overwhelming. Most tuners know enough to get 
> themselves in trouble and so they don't do anything but tune. As long as they 
> have a next tuning to go to, they aren't going to do anything but slam it 
> out at the pitch it's at, (one guy around here will pitch raise), collect their 
> fee and schedule the next one. 
> No stress, no mess.
>  
> Keith Roberts
> 



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