Phil, I've done the same several times. It's good customer relations. You'll make it back some other way. Rick Ucci/ Ucci Piano > Last Friday was a scheduled appt. with a very faithful every 6 months > residential customer - Baldwin Acro(newer Console model) - DC installed. > > When I arrived, this client was as gracious as ever - said the piano > really didn't sound bad at all to her. > > ..she wasn't kidding. > > I probably could have done more harm than good if I tuned the whole > thing! - it was spot-on with the exception of a few top-end unisons..I > touched them up for her, and told her 'no charge' today. > > She was more than willing to pay 'something' for my time, and I probably > should..my gut feeling was not to charge her, so I didn't..I wasn't > there more than 10 minutes, and 1/2 of that time was spent putting that > darn lid back on(2 pins on the bass side as opposed to a 'piano' hinge > in back..uugh). > > I'm not looking for a pat on the back here..just curious if this is > common practice amungst my peers..or do you truly feel I am not being > fair to the tech. community. > > curious this morning, > > Phil Bondi(FL) > phil@philbondi.com > > > >
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