David, Well, I must admit, I get rather passionate about the topic. It was my path to success. You *could* say it was what separated me from the rest of the boys. ;-) I certainly didn't lose any money on the deal--just gained a good reputation and lots of loyal, regular customers. Don't get me wrong, I charged for extras--it just depends on your definition of "extra." Barbara Richmond, RPT Somewhere near Peoria, IL ----- Original Message ----- From: "David Love" <davidlovepianos@earthlink.net> To: "Pianotech" <pianotech@ptg.org> Sent: Thursday, November 06, 2003 8:40 PM Subject: Full Service Appointments: was Re: Yamaha hammers > Barbara: > > I agree with the idea of full service appointments that allow enough time > to touch up the voicing or regulation a bit, though when the topic came up > some time ago there was much resistance to the idea for a variety of > reasons. I would be curious if there are many people whose fees include a > bit of extra time for those things. > > David Love > davidlovepianos@earthlink.net > > > > [Original Message] > > From: Barbara Richmond <piano57@flash.net> > > To: Pianotech <pianotech@ptg.org> > > Date: 11/6/2003 5:30:50 PM > > Subject: Re: Yamaha hammers > > > > Hey Avery, > > > > It's because some technicians don't bother to voice often enough. I was > > asking myself the question, why would anyone let that happen to the > hammers > > in the first place. I suppose it's the approach to business. As YOU know > > (since I taught that class in Houston years ago) my approach isn't just to > > tune a piano--a service call includes tuning and a bit of voicing and/or > > regulation. We're not talking about major stuff here, just keeping things > > sounding nice. There's no excuse when working on verticals, and it > doesn't > > take much effort to even up the voicing in a grand if it's done often > > enough. My suggestion is to not be in such a hurry, take the time to do > > what needs to be done. If folks are only charging for tuning, they might > > change their rate to include some fix up time. I can't stress how many > > times I've followed other tuners because the customers were unhappy--the > > pianos were in tune, but needed things like mating hammers to the strings. > > Heck, I do that while I'm tuning. It's hard to set unisons with that blip > > going on. > > > > Barbara Richmond, RPT > > somewhere near Peoria, IL > > > > _______________________________________________ > pianotech list info: https://www.moypiano.com/resources/#archives >
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