Oh sure, but you are a piano tuner. Don't you just do this for fun in your spare time? Isn't a no-show kinda like going to a baseball game but a different team was playing - not the one you wanted to root for? Terry Farrell ----- Original Message ----- From: "Allan Gilreath" <agilreath@mindspring.com> To: "'Pianotech'" <pianotech@ptg.org> Sent: Friday, May 30, 2003 2:09 AM Subject: RE: No-show fees? > List, > > Perhaps we should explain to the customer that not only was the time > lost that another customer could use, but that every minute we're not > working costs us as business people. The rent, utilities, insurance, > depreciation, etc. keeps the meter running on that side even if we're > not generating revenue. Sure there are times when we set priorities on > other things that we have to accomplish, but their absence does cost. > > Something to consider... > > Allan > Allan L. Gilreath, RPT > > -----Original Message----- > From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On > Behalf Of Ron Nossaman > Sent: Thursday, May 29, 2003 11:33 PM > To: Pianotech > Subject: Re: No-show fees? > > > >Ron, > > > >I have just the opposite experience here. I think folks bend over > backwards > >to get that free tuning. It's getting them to be flexible and part > with > >money, that's the trick. > > > >Mike Bratcher > > Yes, they sure do want that free tuning, but... The usual assumption is > that I am on salary (from somewhere) and it doesn't affect my income one > > way or another whether I actually work or not. Finding that I'm self > employed, they've even explained to me that I really wasn't out anything > > because it didn't actually cost me money - I just didn't happen to make > any. A fine and interesting distinction. The second, and any subsequent > tuning always goes much better, with very few problems. It's just that > first freebie. Typical no-show rates for repeat customers is maybe one > in > forty. More often around holidays. Typical no-show rates for first time > dealer tunings is more like one in ten. > > Ron N > > _______________________________________________ > pianotech list info: https://www.moypiano.com/resources/#archives > > _______________________________________________ > pianotech list info: https://www.moypiano.com/resources/#archives
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