Thank you Avery, yet I will leave a conginial message stating that sorry we missed each other my charge today is 37.50 1/2 of my tuning charge please call me and I will clean the sound board "cover your furniture" polish the key tops and the charge for my next visit will be 112.50 Thank you your Piano Technician ................ --- Wimblees@aol.com wrote: > In a message dated 5/30/03 4:13:25 PM Central > Daylight Time, avery@ev1.net > writes: > > > Has anyone actually considered calling the > customer before you go? Just > > to be sure? > > > > Avery > > > > How far do we have to go to "baby" our customers. My > feeling is, if they > can't keep track of their lives, why should I > bother. > > I wrote an article about this topic some months back > in the Journal. My > attitude is, no shows are a part of doing business. > It comes with the territory. No > matter what we do, it's going to happen. We have to > realize a piano tuning > might not be the most important thing in a > customer's life. And who are we to > judge what is more important. What might be a > trivial thing to us, (like getting > your hair done), might be a very important event for > the customer. Yes, it's > a hassle, and yes, we do loose money, but that's > life as a piano tuner. And, > as I concluded at the end of my article, if you > don't like it, get out of the > business. > > Wim > > __________________________________ Do you Yahoo!? Yahoo! Calendar - Free online calendar with sync to Outlook(TM). http://calendar.yahoo.com
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