This is a multi-part message in MIME format. ---------------------- multipart/alternative attachment Observe as you set up to tune and as you start to tune. Talk to the = customer about concerns and even worst case scenarios. Then if they want = to proceed, they have been warned. Everytime I pitch raise I warn about = broken strings. Its the one time I don't that I actually end up breaking = one. But I can't say that anyone has blamed me for accidental damage. = After an honest explanation of the situation, most people are very = reasonable. I don't think anyone has ever given me trouble on something = like this. I don't think you need anything in writing. On the subject of liability, I do believe in my business being heavily = insured. I am covered up to a million dollars for just about anything = that can happen. You could heat a shank and burn down the house. You = could back over a kid in the driveway. After watching my daughter have a = very close call on an auto insurance claim against her, I have come to = conclusion that you cannot have too much insurance for situations that = could wipe you out for life (I'm not talking about extended warrantys = and such, which are usually a rip off). One time I was sitting on a = customers floor doing some elbows when a baby that I didn't even know = was in the house had crawled over to my tool case. She put her hand on = it and the heavy pallet laiden lid came down on her fingers. I was = surprised nothing was broken and the mom took the blame for not watching = junior. It could have come down in a much different way. If you are in = business long enough something is bound to happen. This insurance is not = that expensive. End of rant. Dave Bunch ----- Original Message -----=20 From: keys88=20 To: Pianotech=20 Sent: Wednesday, January 29, 2003 7:48 AM Subject: Newbie tuning liability question I regards to the recent self destructing piano post, It brought to = mind a question about a tuners liability overall. When I get the = experience and confidence one of these days to make my first tuning = /service call, how do you deal with things that are beyond your control = with the customer? So many bad conditions can exist in a customers = piano, such as extremes as the cracked harp, broken bridges, loose = tuning pins that won't hold, rusty strings that break, and so on. Not = to mention the piano in such ill repair that it cannot be tuned properly = without further repair, that the customer may not won't to pay for at = the moment. My question is if anyone has an invoice that they have the customer = initial, that you clearly explain your terms, so there is no = misunderstanding. Such as, you won't be held responsible for "such and = such" base on the condition of your piano, or that a large pitch raise = is done at the customers own risk, due to the age of the piano, or so = on. Thanks very much Tom Patiently waiting for membership info from the PTG ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/fa/61/e0/25/attachment.htm ---------------------- multipart/alternative attachment--
This PTG archive page provided courtesy of Moy Piano Service, LLC