My mistake.....my lesson....a cautionary tale

[gordon stelter]

Yes, the washer repairman is a skilled artisan, but
he/she can also be as disheveled and abhorrent to have
in one's house as the most slovenly plumber! I have
worked at shops where $60,000 pianos were delivered by
"moovers" who used pads that stunk like King Kong's
shorts!!! Literally slept in the night before by
reeking, filthy derelicts who were allowed to sleep in
the back of the van, and provide cheap help!!!  With
standards of hygiene and respect on a freefall in this
"culture", its little wonder that lady wanted a
crated, new piano sent to her house!
     I try to ascertain the level of filth in a
customer's house prior to arrival. Is it an old piano?
Do you have indoor pets, etc.. I have separate tools
for new grands on church alters and mouse-infested old
uprights. Separate service call trucks, too! And I
have pulled into driveways and smelled the house from
my car 30- feet away and just kept on
driving................
     Thump

--- paul kemp <paulikemp@yahoo.com> wrote:
> 
> --- tune4u@earthlink.net wrote:
> > Hear, hear! (Or in England: Heah, heah) Bravo!
> > 
> > Not everyone sees the tuner as a skilled
> > artisan--partly because so many are
> > not. Me, I think the guy who comes to fix our
> > washing machine is a skilled
> > artisan. And any honorable work is respectable,
> > i.e., the worker should be
> > respected. "The laborer is worthy of his hire."
> Etc.
> > 
> > But small-minded people like to climb to the top
> of
> > their nose and pretend
> > other people are small. I'm no great fan of
> Eleanor
> > Roosevelt, but I do
> > greatly appreciate her famous statement: "Nobody
> can
> > make you feel inferior
> > without your permission."
> > > Alan Barnard
> > Salem, MO
> > 
> Hello Alan, It's been my opinion that when I respect
> what I do and value what I do then people other than
> myself respect what I do and it's value. They pretty
> much mirror my attitudes. And I'm talking here about
> really respect and value deep down inside not
> pretend.
> 
> 
> I recently raised my rates to probably one of the
> highest in my area. When I felt uncomfortable in the
> beginning about it, potential customers picked up on
> that discomfort and felt uncomfortable. As I became
> comfortable with my new rates my customers didn't
> flinch with the increase. People who felt it was
> more
> than they wanted to pay went elsewhere. Overall my
> business grew and I liked it better and myself. It's
> all perception. Yours, Paul
> 
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