This is a multi-part message in MIME format. ---------------------- multipart/alternative attachment Well, I went back out there this weekend because the son had a = performance coming up and couldn't practice. This time it was 6 very = slow jacks and the only thing that helped was pulling the pins and = running a Mannino burnisher through the bushings. The pin plating looked = fine under a magnifier. Also, almost all of the hammer flanges are slow = again to the point that I had to do the same with a few of the worst = offenders, and these had Protek treatments a number of times previously, = I wasn't about to do all of them until someone agrees to pay but I felt = better about doing the right thing for the customer. No one was home at Samick when I called. Talked to the salesman again = and he informed me that Samick has nothing to do with it, when Altenburg = puts their name on it they assume the warranty supposedly. He told me = that when they send in their "special techs" they sometimes will lay a = heater bar on the action for a few days then sell and install a = Dampp-Chaser system and that takes care of the problem.... and I thought = I was a special Tech! So it was clear to me that I would not be called = to go back there again and I'm not likely to be paid, that I can deal = with but I'm concerned about what is really going on with this action. = Does any of this make sense??? Thanks! Mike ----- Original Message -----=20 From: Nichols=20 To: Mike McCoy ; Pianotech=20 Sent: Friday, January 03, 2003 9:03 PM Subject: Re: Altenburg/Samick Grand action problems Mike, There is a temporary deadlock, for sure, but one of the things you = need to watch for is the mistaken assumption about who is responsible = for the warranty. There are as many different "dealer agreements" = between suppliers and dealers as there are brand names. Maybe more.=20 Give an estimate, or not, of the cost of repairing defects, and = advise the customer to seek satisfaction from the dealer. The customer = may need to get legal or semi-legal assistance. State attorney general = down to local Chamber, BBB, or Arbitration board. Don't do any more work = without a solid assurance of payment. Just my 2=A2 Guy Nichols, RPT At 04:16 PM 1/3/2003 -0500, you wrote: Hi List, =20 Subject: 3 yr old Otto Altenburg grand made by Samick. Cust has = been complaining of "sticking keys" and keys "not bouncing" since new. I = am the 3rd tech involved. Previous techs have done the Proteck thing = without having found anything specific wrong and have been trying to = sell a Dampp-Chaser, so I'm told by the cust and dealer. The player is a = 13 yr old boy who plays VERY well. I did find VERY sluggish hammer and extremely sluggish wippen = flanges to the point that most had to be re-pinned and a few wip flanges = had severe wood binding. Temp was 71deg and humidity was 42%. I charged = the dealer for the work.=20 Two weeks pass and she called me again stating it is a single key = "not bouncing", I asked her to have her son mark the offending key, = which he did and it was failing when I arrived. The problem was a = severely tight jack/flange.. it was taking 1-3 minutes for the jack to = get back under the knuckle, again, pinning was not the issue but a wood = binding problem. All was well. I didn't charge anyone this trip. Temp = 70deg, humidity 43%. Today she called back again, 3 weeks later, with the same issue, = different keys. The dealer made it clear to me last time they would not = put any more money into this piano so I told the cust I would be happy = to fix the offenders or take the action home but I would have to charge = for it this time. She told me it had a lifetime warranty and the dealer = would have to pay me. =20 So... as I se it, this is a piano that was not right from day one = and the action or the piano should be replaced or at least the dealer = needs to pay whatever it takes to make it right but they don't want to = do that. Is this a common Samick problem? I know you get what you pay for = but she paid for a working piano and it doesn't. =20 Thanks folks! =20 Mike =20 Mike McCoy RPT Chapters 170 & 190 PTG Langhorne, Pa mailto:mjmccoyrpt@earthlink.net Mike McCoy RPT Chapters 170 & 190 PTG Langhorne, Pa mailto:mjmccoyrpt@earthlink.net= ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/ec/9a/23/05/attachment.htm ---------------------- multipart/alternative attachment--
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