Altenburg/Samick Grand action problems

[Nichols]

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Mike,
     There is a temporary deadlock, for sure, but one of the things you=20
need to watch for is the mistaken assumption about who is responsible for=20
the warranty. There are as many different "dealer agreements" between=20
suppliers and dealers as there are brand names. Maybe more.

    Give an estimate, or not, of the cost of repairing defects, and advise=
=20
the customer to seek satisfaction from the dealer. The customer may need to=
=20
get legal or semi-legal assistance. State attorney general down to local=20
Chamber, BBB, or Arbitration board. Don't do any more work without a solid=
=20
assurance of payment.

Just my 2=A2

Guy Nichols, RPT

At 04:16 PM 1/3/2003 -0500, you wrote:
>Hi List,
>
>  Subject: 3 yr old Otto Altenburg grand made by Samick. Cust has been=20
> complaining of "sticking keys" and keys "not bouncing" since new. I am=20
> the 3rd tech involved. Previous techs have done the Proteck thing without=
=20
> having found anything specific wrong and have been trying to sell a=20
> Dampp-Chaser, so I'm told by the cust and dealer. The player is a 13 yr=20
> old boy who plays VERY well.
>  I did find VERY sluggish hammer and extremely sluggish wippen flanges to=
=20
> the point that most had to be re-pinned and a few wip flanges had severe=
=20
> wood binding. Temp was 71deg and humidity was 42%. I charged the dealer=20
> for the work.
>  Two weeks pass and she called me again stating it is a single key "not=20
> bouncing", I asked her to have her son mark the offending key, which he=20
> did and it was failing when I arrived. The problem was a severely tight=20
> jack/flange.. it was taking 1-3 minutes for the jack to get back under=20
> the knuckle, again, pinning was not the issue but a wood binding problem.=
=20
> All was well. I didn't charge anyone this trip. Temp 70deg, humidity 43%.
>  Today she called back again, 3 weeks later, with the same issue,=20
> different keys. The dealer made it clear to me last time they would not=20
> put any more money into this piano so I told the cust I would be happy to=
=20
> fix the offenders or take the action home but I would have to charge for=
=20
> it this time. She told me it had a lifetime warranty and the dealer would=
=20
> have to pay me.
>
>  So... as I se it, this is a piano that was not right from day one and=20
> the action or the piano should be replaced or at least the dealer needs=20
> to pay whatever it takes to make it right but they don't want to do that.
>  Is this a common Samick problem? I know you get what you pay for but she=
=20
> paid for a working piano and it doesn't.
>
>Thanks folks!
>
>Mike
>
>Mike McCoy RPT
>Chapters 170 & 190 PTG
>Langhorne, Pa
><mailto:mjmccoyrpt@earthlink.net>mailto:mjmccoyrpt@earthlink.net

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