Altenburg/Samick Grand action problems

[tune4u@earthlink.net]

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No experience to speak from, here, but it seems like Samick should be =
footing this bill. If you went  over the dealer's head on this, it might =
ruin the potential for future calls from him ... what if you suggested a =
conference with the customer, the dealer and, by phone, Samick (someone =
with real authority, hopefully)?

If something like this takes place, or you end up calling Samick =
directly, I'd suggest having a written, detailed history of the work =
done and the nature of the problems so your aren't just "winging it" =
from memory or speaking in generalities.

Maybe write that up and have the customer send it, certified, to Samack =
with copy to dealer.=20

Of course, in the long run it's the customer's problem, not yours. It =
might be best for your business to not get in the middle. I dunno. Tough =
call.

Alan Barnard
Salem, MO
  ----- Original Message -----=20
  From: Mike McCoy=20
  To: Pianotech=20
  Sent: Friday, January 03, 2003 3:16 PM
  Subject: Altenburg/Samick Grand action problems


  Hi List,

   Subject: 3 yr old Otto Altenburg grand made by Samick. Cust has been =
complaining of "sticking keys" and keys "not bouncing" since new. I am =
the 3rd tech involved. Previous techs have done the Proteck thing =
without having found anything specific wrong and have been trying to =
sell a Dampp-Chaser, so I'm told by the cust and dealer. The player is a =
13 yr old boy who plays VERY well.
   I did find VERY sluggish hammer and extremely sluggish wippen flanges =
to the point that most had to be re-pinned and a few wip flanges had =
severe wood binding. Temp was 71deg and humidity was 42%. I charged the =
dealer for the work.=20
   Two weeks pass and she called me again stating it is a single key =
"not bouncing", I asked her to have her son mark the offending key, =
which he did and it was failing when I arrived. The problem was a =
severely tight jack/flange.. it was taking 1-3 minutes for the jack to =
get back under the knuckle, again, pinning was not the issue but a wood =
binding problem. All was well. I didn't charge anyone this trip. Temp =
70deg, humidity 43%.
   Today she called back again, 3 weeks later, with the same issue, =
different keys. The dealer made it clear to me last time they would not =
put any more money into this piano so I told the cust I would be happy =
to fix the offenders or take the action home but I would have to charge =
for it this time. She told me it had a lifetime warranty and the dealer =
would have to pay me.

   So... as I se it, this is a piano that was not right from day one and =
the action or the piano should be replaced or at least the dealer needs =
to pay whatever it takes to make it right but they don't want to do =
that.
   Is this a common Samick problem? I know you get what you pay for but =
she paid for a working piano and it doesn't.

  Thanks folks!

  Mike

  Mike McCoy RPT
  Chapters 170 & 190 PTG
  Langhorne, Pa
  mailto:mjmccoyrpt@earthlink.net
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