opinionating the quality of other technicians.

[Brian Trout]

Well, I'm not sure I can agree with that last line, Bill.

You wrote:
"You might say he generally does good work.PERIOD."

If "Jack Flange's" work is truly horrible, you've just lied to a customer.  
Sorry, but I won't go there either.  I may recommend "Wippen Flange's" work 
as being top notch amoung area technicians, or note that "Jack Spring's" 
work is admired by those in the trade, but I won't lie and tell someone that 
"Jack Flange" does good work if he does not.  If "Jack Flange" is a good 
tuner but does awful repairs, tell the customer he's a good tuner and leave 
it at that.  Go ahead and tell them that you can't speak for "Jack Flange's" 
repair skills if you must.  You don't need to sling mud.  But you don't need 
to tell a lie either.  Suppose that customer hires "Jack Flange" because I 
have a good reputation and I've just told him that "Jack Flange" does good 
work. PERIOD."?  I'd be an accessory to what would feel like a crime and I 
would wonder about that causing me to be just as liable as "Jack Flange" 
because in a round about way, I've recommended him!

God forbid, don't lie to customers like that.  They're confused enough 
without having us lie to them.

Just an opinion.  I'll crawl back under my rock now.

Best wishes,

Brian T.







>From: "w peterson" <wpeterson2@socal.rr.com>
>Reply-To: Pianotech <pianotech@ptg.org>
>To: "Pianotech" <pianotech@ptg.org>
>Subject: Re: opinionating the quality of other technicians.
>Date: Mon, 10 Feb 2003 10:56:06 -0800
>
>Keep it up and you will get sued.  You should say nothing.  You might say 
>he generally does good work.PERIOD.
>
>Bill Peterson
>   ----- Original Message -----
>   From: Robert Goodale
>   To: pianotech@ptg.org
>   Sent: Monday, February 10, 2003 10:41 AM
>   Subject: opinionating the quality of other technicians.
>
>
>   ----- Original Message -----
>   From: "Ned Swift" <swiftspiano@hotmail.com>
>
>   >  I have always avoided commenting on other technicians work in front 
>of a customer even thought
>   >  I may have a strong opinion about it.
>
>   There are politically correct ways of handling these situations.
>   Example:
>
>   No:   "Jack Flange's does really bad work, you shouldn't use him".  He 
>over charges and doesn't know what he's doing".
>
>   Yes:  "I generally find it difficult to endorse Jack Flange in some 
>cases.  Although he is a nice guy and I have nothing personally against him
>             it is in my opinion that he requires enhancement on some of 
>his techniques.  Perhaps in the future I will feel better about his
>             skills and be more willing to recommend him."
>
>   You need say no more.  They will get the idea.
>
>   Rob Goodale, RPT
>   Las Vegas, NV


_________________________________________________________________
STOP MORE SPAM with the new MSN 8 and get 2 months FREE*  
http://join.msn.com/?page=features/junkmail