Feb Journal

[John Ross]

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Hi Jonathan,
You mention not wanting to subjugate your ears to  extra punishment. I hope you are wearing ear plugs, as a lot of us do, and all of us should.
Regards,
John M. Ross
Windsor, Nova Scotia, Canada
jrpiano@win.eastlink.ca
  ----- Original Message ----- 
  From: Jonathan Finger 
  To: 'Pianotech' 
  Sent: Monday, February 03, 2003 6:27 AM
  Subject: RE: Feb Journal


  Well, I tend to do complete servicing, vs. just tuning, so I'm usually only seeing 2 clients a day.  One if it's a significant drive.



  And for some reason, no shows (for me anyway) are typically lunch/afternoon.  Usually not my morning appointments.  So somehow it mathematically works out that when I have a no-show, it's at the end of the day.  



  But yes, this wouldn't be the case if I were working on 6-7 pianos a day.  Unfortunately, I enjoy my ears far too much to subjugate them to such punishment. J  I also find that business does a lot better when I use all the tricks I've learned, rather than just tuning, to bring a piano up to peak performance.  Then I can be proud of my work. J





  Jonathan Finger RPT





  -----Original Message-----
  From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On Behalf Of Clyde Hollinger
  Sent: Sunday, February 02, 2003 5:27 AM
  To: Pianotech
  Subject: Re: Feb Journal



  Jonathan, 

  How do you manage to have no-shows only for the last appointment? 

  I used to get upset about no-shows.  Nowadays I'm more ambiguous on the subject. 

  Plus:  A (usually) welcome break in the day.  Minuses:  I frequently turn business away to keep my schedule sane, and that appointment could have been used by someone who really wanted it.  Also, my income for that day will decrease 20% 

  I leave a form letter at the door of no-shows.  It states that if there was an unforeseen emergency, just let me know and we'll reschedule -- no problem.  If there was an oversight on their part, we all make mistakes, but there is a loss for me because now it will take two appointments when I will only be paid for one.  Our policy is to absorb the loss for the first occurrence.  Second occurrence will yield a bill for half the normal tuning charge.  It is up to the client to contact me if they want to reschedule. 

  I'm not aware that anyone has gotten angry over my policy.  It also does a little to educate the client, who may have never stopped to think of the impact on the tuner's life.  Some call back to reschedule with profuse apologies.  Others I never hear from again.  I don't get upset.  Life is life. 

  Contrary to Wim's statement that he will never get paid for no-shows, it can happen, but it's rare.  One woman felt so badly that she sent me a check for the full tuning charge.  I followed my policy, rescheduled, and charged nothing additional for the "prepaid" tuning. 

  Regards, 
  Clyde Hollinger, RPT 
  Lititz, PA, USA 

  Jonathan Finger wrote: 

      

    Are you kidding?  I love no shows!  It's an early end to a day J

    Of course, it's a different story when I drive an hour to get there.  But that problem's simple to solve..   Confirm appointments.  Call and confirm the night before, and you won't have many no-shows

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