No shows

[Clyde Hollinger]

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David,

My question to you is this:  When you call the day before, how
frequently do people say, "Oh!  I forgot!  That's not going to work."
Then you have to scramble to find someone else for the next day.  Is
that a problem or not?

I've been mailing reminder cards the Thursday before the week of the
appointment.  People who notice a schedule conflict will often call me
on Friday, which gives me more time to fill the appointment.  But I
would love to get away from sending the reminder cards.

Regards,
Clyde

David Love wrote:

> I find no shows to be particularly irritating for many of the reasons
> mentioned below.  They can generally be avoided by calling a day
> before to remind of the appointment.  Since many of us are booking my
> appointments a couple of weeks in advance (or more), it is easy for a
> customer who is not methodical about recording and reviewing scheduled
> appointments to forget.  So I try and call just prior to the scheduled
> appointment just to remind them.  If they aren't home, I leave a
> message.   I often do this the day before using my cell phone, which I
> carry, between appointments or when I have a free moment.  Then I
> don't have to spend time sitting down to the phone at night after I
> get home.

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