This is a multi-part message in MIME format. ---------------------- multipart/alternative attachment I had a Baldwin dealer call me (back in the Baldwin Baldwin days) and ask me to go look at a new Chickering grand on which the una corda wasn't working. He told me it would be a warranty job. Okay, says I, and I drive 40 miles to the customer. Turns out to be just an adjustment of the pedal collar. Time on site, 5-10 minutes. Baldwin told me they wouldn't pay for it as it should have been handled as dealer prep or at delivery and setup. Dealer does not understand the term "dealer prep," or much else about the piano business. He paid me, eventually, but it all became a stupid hassle. Let's just say I won't do any more calls for him. He lost his Baldwin contract in the switchover (many small dealers did) and now sells Wal-Mart Pianos, i.e., Made in China. My point: I don't get much dealer work and almost no warranty repairs out here, but what little I've seen and stories I've heard suggest that neither is really worth much to my business. How does that notion fit in with the experience of others? How about you city-slickers? Is it better in a bigger new-piano market? Alan Barnard Country-Slicker in Salem, MO -----Original Message----- From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org]On Behalf Of Jonathan Finger Sent: Tuesday, April 15, 2003 10:02 PM To: 'Pianotech' Subject: RE: Baldwin warantee Yeah, read a post about that a couple months back. Legally, I can't think of any reason that Gibson would be liable for Baldwin's work. We might wish that they would stand behind the piano, but they bought the factory, not baldwin's problems. And certainly if they're going to turn the business around, they're going to need to cut costs, not incur them. I don't like it, but it makes perfect sense. I wouldn't have expected anything less. J Jonathan Finger RPT -----Original Message----- From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On Behalf Of PatchWick@aol.com Sent: Tuesday, April 15, 2003 6:49 PM To: pianotech@ptg.org Subject: Baldwin warantee Hey list: I recently was called to tune a 10 year old Baldwin console. Turns out that the pin block is totally separated from the frame (end to end and top to bottom). The frame posts are all loose at the top as well. The local Baldwin dealer checked with the factory (now owned by Gibson) to see if they would replace/repair this piano under the original warantee. Turns out that not only will they NOT honor this warantee but that the warantees on all the brand new Baldwins on his sales floor were null and void as well. Any thoughts? Thanks will wickham ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/5d/de/a8/62/attachment.htm ---------------------- multipart/alternative attachment--
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