Wrong String

[Alan R. Barnard]

Did. Done. Live and learn (sometimes).

Alan

----- Original Message -----
From: "Vanderhoofven" <dkvander@joplin.com>
To: <pianotech@ptg.org>
Sent: Monday, September 30, 2002 12:21 AM
Subject: Re: Wrong String


> Alan,
>
> Here is a suggestion:  Eat the cost of the wrong string, order the correct
> string directly from Mapes, give the customer the best service you can and
> hopefully they will be your customer for life.
>
> If my mechanic installed the wrong part on my car because he ordered the
> wrong part, would I  expect to pay for his mistake?  No.  Neither should
my
> customer have to pay for my mistake in ordering the wrong part.  If my
> mechanic insisted that I pay for the part, I would probably pay him, but
> then I would find a new mechanic.  Mistakes happen, but correcting the
> mistake is the right thing to do.
>
> Strings are cheap.  The good will you generate by making it right is worth
> a whole lot more than the string.  Give excellent service and your
> customers will reward you with loyalty and lots of business.
>
> Just my 2 cents.
>
> David Vanderhoofven
> Joplin, MO
>
> At 01:00 PM 9/25/02, Alan R. Barnard wrote:
>
> >Who, in your opinion gets stuck with the bill to make the correct (#18)
> >string?
> >
> >Alan R. Barnard
> >Unstrung in Salem, MO
>
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