----- Original Message ----- From: David Love <davidlovepianos@earthlink.net> To: Alan R. Barnard <mathstar@salemnet.com>; Pianotech <pianotech@ptg.org> Sent: Wednesday, September 25, 2002 11:12 PM Subject: Re: Wrong String was "O" vs "M" Discussion > If it was Mapes, they are usually pretty good about making things right at > no extra charge if an error was made. David, Define "pretty good". Here's my one experience: I had to return the offending string at my expense. I had to let them charge my credit card for the new string if I wanted it shipped before they received the old string. I received a credit on my Mapes account, not my credit card account, when they received the old string. The person I was dealing with never once apologised or expressed any regret over the inconvenience to me and my client. Is that "pretty good"? I hope to treat my customers better than that. Mike Spalding RPT
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