New Question re: Potential Customers

[David Ilvedson]

That's what I do...I don't actually pre-schedule with a specific date which some folks.
I can't see how anyone knows what they'll be doing that far in advance.  In my PIM program
I enter the info to call them in the agreed upon time frame and their name pops at that time.
Some people use tickler files which is a very simple, effective way to make calls...

David I.


----- Original message ---------------------------------------->
From: <A440A@AOL.COM>
To: <pianotech@ptg.org>
Received: Sat, 7 Sep 2002 13:59:55 EDT
Subject: Re: New Question re: Potential Customers


>>This feels like I used to when I sold insurance and called to set
>> appointments ... I don't like the feeling BUT I just think there would
>>be more procrastination and forgotten schedules if I leave it to the customer
>> to call--also more pitch adjustments to deal with, etc.
>
>>Your thoughts?

>Greetings,
>    If, after the tuning, you ask the customer if they would like to be
>called at the same time next year, or in six months, (whatever schedule they
>are happiest with), THEN when you call, you can lead off by saying "I was
>asked to call at this time......"  I find a better rate of return with this
>method than calling them up and telling them it is time to tune their piano.
>Regards,
>Ed Foote RPt