New Question re: Potential Customers

[Alan R. Barnard]

I've noticed several references to sending out reminder cards, etc.

I have been calling people when it's time (or when I think it's time) to
tune. Sometimes I get put off indefinitely or vaguely--they think the piano
sounds fine or don't want to spend the $, I suppose.

This feels like I used to when I sold insurance and called to set
appointments ... I don't like the feeling BUT I just think there would be
more procrastination and forgotten schedules if I leave it to the customer
to call--also more pitch adjustments to deal with, etc.

Your thoughts?

Alan R. Barnard
Salem, MO
----- Original Message -----
From: "Elian Degen J." <elian_degen@cantv.net>
To: <pianotech@ptg.org>
Cc: <bigda@gte.net>
Sent: Saturday, September 07, 2002 9:43 AM
Subject: Re: Potential Customers


> Hi David
>
> In my case, I can add
>
> Show interest for your customer, if he likes it take some time for
smaltalk
>
> Take note of points of interest. Birthday, Wife birthday, ... , Use them
to
> send greeting cards.
>
> Let them know you can remind him of future tuning and service dates, do it
>
> Send them ocasionaly info about the piano or new things you consider of
> interest.
>
> works pretty well
>
> Elian
>
>
>
>
> ----- Original Message -----
> From: "David Andersen" <bigda@gte.net>
> To: <pianotech@ptg.org>
> Sent: Saturday, September 07, 2002 02:19
> Subject: Re: Potential Customers
>
>
> > >  +  Z! Reinhardt  RPT
> > >  Ann Arbor  MI
> > >  diskladame@provide.net
> >
> > Good post, Z!
> >
> > I'll repeat and expand on my advice to all:
> >
> > ---Pick up the thrown-down gauntlet:  passionately improve your craft
> > until you are perceived as one of the best guys(again, non-gender usage
> > of this word) in your area.
> >
> > ---practice and live the Golden Rule.
> >
> > ---keep your crushing psychological problems out of the workplace.
> > Nobody likes to hire a pissing and moaning victim.
> >
> > ---grooving with animals & children is a sure-fire route to long-term
> > customers.
> >
> > ---quietly and courteously demand respect.
> >
> > ---raise your prices often.
> >
> > Hope this helps......David Andersen
>