Potential Customers

[Elian Degen J.]

Hi David

In my case, I can add

Show interest for your customer, if he likes it take some time for smaltalk

Take note of points of interest. Birthday, Wife birthday, ... , Use them to
send greeting cards.

Let them know you can remind him of future tuning and service dates, do it

Send them ocasionaly info about the piano or new things you consider of
interest.

works pretty well

Elian




----- Original Message -----
From: "David Andersen" <bigda@gte.net>
To: <pianotech@ptg.org>
Sent: Saturday, September 07, 2002 02:19
Subject: Re: Potential Customers


> >  +  Z! Reinhardt  RPT
> >  Ann Arbor  MI
> >  diskladame@provide.net
>
> Good post, Z!
>
> I'll repeat and expand on my advice to all:
>
> ---Pick up the thrown-down gauntlet:  passionately improve your craft
> until you are perceived as one of the best guys(again, non-gender usage
> of this word) in your area.
>
> ---practice and live the Golden Rule.
>
> ---keep your crushing psychological problems out of the workplace.
> Nobody likes to hire a pissing and moaning victim.
>
> ---grooving with animals & children is a sure-fire route to long-term
> customers.
>
> ---quietly and courteously demand respect.
>
> ---raise your prices often.
>
> Hope this helps......David Andersen