---------------------- multipart/alternative attachment On Tuesday, September 3, 2002, at 08:03 PM, Patrick C Poulson wrote: > Hello all: I got a call today from a customer whose Knabe console I > serviced > at the end of July. She complained that something I did has made the > piano > have a very heavy touch, not only to her but to her husband, and she > wants > it put back to its former condition. I looked up my record on the piano > and > saw that aside from tuning it I adjusted the lost motion. > My guess is that she had > grown accustomed to playing an out of adjustment action, and that a > properly > adjusted action with a firm touch feels "heavy" to her. Sometimes (maybe always) it's good to show the client the problem (in this case lost motion), and give some explanation of the pros (the touch will be more responsive, full letoff & aftertouch) and the cons (it will feel heavier). In addition one of the "cons" in an older vertical action is that correcting for lost motion may cause the dampers to engage very early (may even be ringing after the note is played!). Thus the "quick fix" of correcting capstan adjustments may necessitate a round of damper spoon adjustments, which you will feel you should be paid for and she may feel is a scam. Perhaps you could try regulating one or two damper spoons, and see if she *likes and appreciates* it. If she does, she has the option of a) paying for the addition service of damper spoon regulation, or b) you can add enough capstan lost motion to make her happy (probably at no charge). Best of luck, Patrick Draine ---------------------- multipart/alternative attachment A non-text attachment was scrubbed... Name: not available Type: text/enriched Size: 1607 bytes Desc: not available Url : https://www.moypiano.com/ptg/pianotech.php/attachments/eb/f8/3a/af/attachment.bin ---------------------- multipart/alternative attachment--
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