---------------------- multipart/alternative attachment In a message dated 8/31/02 9:54:58 AM Pacific Daylight Time, mathstar@salemnet.com writes: > I'd like the list to share ideas about this: > > Telephone call: "How much do you charge to tune a piano?" > > 1. If it is obvious from the conversation that a pitch raise or other work > will be needed, do you talk about charges beyond the standard tuning? I very politely tell people my basic rate for a tuning, which covers an hour and a half of my time. Anything beyond that time gets charged at an hourly rate. The hour and a half will normally cover a pitch raise if necessary(though the 1/2 step pitch raise I did a few weeks ago ended up being about 2 hours worth of work). I explain that if there is time remaining once I am done tuning, I will do minor adjustments, and/or clean the instrument inside and out. Service is the name of the game. People appreciate attention to detail, and cleaning is something even the musically challenged can appreciate....:-) > > 2. If you have a reeeeally incompetent bozo 'tooner' in the area (armed > with a tuning hammer and electronic guitar tuner and literally does not > know the meaning of the terms temperament, tempered tuning, inharmonicity, > etc.) do you try in any way to steer the caller away from that person? I do try to get the business away from him, but not by being negative about that person, rather by pointing out the advantages to my work. > > 3. What "techniques" do you use to try and secure the business? See answer to question 1. Being competent, thourough, polished, and polite will win most people over. I also make sure to present a neat bill, along with a service sticker that they can put inside of their bench(NOT in the piano), and a few business cards that they can keep one of and give the others to their friends. > hanks > > Alan R. Barnard > Salem, MO > > ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/99/a4/c8/f5/attachment.htm ---------------------- multipart/alternative attachment--
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