Potential Customers

[David Ilvedson]

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You should peruse the archives...we have discussed many times...

David I.

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From: "Alan R. Barnard" <mathstar@salemnet.com>
To: <pianotech@ptg.org>
Received: Sat, 31 Aug 2002 11:26:57 -0500
Subject: Potential Customers

I'd like the list to share ideas about this:

Telephone call: "How much do you charge to tune a piano?"

1. If it is obvious from the conversation that a pitch raise or other work will be needed, do you talk about charges beyond the standard tuning?

2. If you have a reeeeally incompetent bozo 'tooner' in the area (armed with a tuning hammer and electronic guitar tuner and literally does not know the meaning of the terms temperament, tempered tuning, inharmonicity, etc.) do you try in any way to steer the caller away from that person?

3. What "techniques" do you use to try and secure the business?

Thanks

Alan R. Barnard
Salem, MO


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