Thoughts on Warranties (was Re: Steinway defect)

David M. Porritt dm.porritt@verizon.net
Thu, 14 Nov 2002 18:23:34 -0600


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Don:

That case just sounds to me like someone trying to skin you!  I
really think the ethics of the warrantor is much more important than
the language of the warrantee document.

dave
*********** REPLY SEPARATOR ***********

On 11/14/2002 at 4:06 PM Donald Mannino wrote:
Dave,

I once had a car which I purchased new and paid extra for an extended
warranty.  The differential was defective and died some time after
the manufacturer's warranty was out.  The dealer fixed it, and when I
went to pick up the car I was ushered into an office and asked for
proof that I had been servicing the car properly.  I had kept good
records and receipts, so I showed my records and the fellow pointed
out that I had gone 6,500 miles between oil changes at one point, and
that invalidates the extended warranty contract.  I would have to pay
for the differential repairs, even though changing the engine oil had
no effect whatsoever on the differential at the rear of the car!

I then pulled out my original owner's manual and showed the fellow
that the original factory -recommended oil change interval was 7,500
miles.  He was flabbergasted, and had to authorize the bill.

It's nice to win one once in a while.  In that case the requirement
for regular service was specified in the contract I signed when
purchasing the extended warranty, and I had read the fine print.  In
the case of product warranties this kind of clause could be put in
there, but most manufacturers wouldn't do that, as it would look bad.

Don Mannino RPT

At 09:50 AM 11/14/2002 -0600, you wrote:

I would hope that lack of service in one area would not void a
warranty in another.  Example:  I have an Excursion with a 75,000
mile warranty.  I follow all the manufacture's guidelines about oil,
filter etc.  I have also treated the leather seats.  However, if I
failed to use leather conditioning on the seats, would that void the
warranty on the engine?  I really hope not.

dave

*********** REPLY SEPARATOR  ***********

On 11/14/2002 at 8:40 AM Vanderhoofven wrote:

>I wrote:
>> >>When the customer blows  off service like this, it is like
driving
>50,000
>>miles and never changing
>> >> the oil in the Lexus or Porsche.
>
>Terry Farrell wrote:
>> >Have to disagree with this analogy. 50,000 miles without an oil
change
>> >WILL cause excessive wear on internal engine components. How in
the
>world
>> >will lack of tuning and voicing negatively affect (or cause) a
loose
>tuning
>> >pin? I see no relation. This is a defect. (IMHO.)
>
>Ed Foote wrote:
>>I agree.  Lack of tuning shouldn't damage anything in the pinblock.
>>Regards,
>>Ed Foote RPT
>
>
>I apologize about my hasty reply.  You gentlemen are correct.  Lack
of 
>service will not cause damage to the pinblock.  Thanks for pointing
out my 
>bad analogy.
>
>Still the question remains, does lack of service for 5 years void a
>warranty?
>
>Sincerely,
>David A. Vnderhoofven
>Joplin, MO
>
>
>_______________________________________________
>pianotech list info: https://www.moypiano.com/resources/#archives


_____________________________
David M. Porritt
dporritt@mail.smu.edu
Meadows School of the Arts
Southern Methodist University
Dallas, TX 75275
_____________________________


_______________________________________________
pianotech list info: https://www.moypiano.com/resources/#archives 
_____________________________
David M. Porritt
dporritt@mail.smu.edu
Meadows School of the Arts
Southern Methodist University
Dallas, TX 75275
_____________________________


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