Educating Managers

Clyde Hollinger cedel@supernet.com
Tue, 12 Nov 2002 07:16:15 -0500


Friends,

I make up policies that help me to have a good attitude.

Example:  I used to fume when an appointment failed because no one was home when
I arrived.  I would sit there and think, "What do I do now?"  But I don't have to
think about it anymore.  I leave a form letter at the door which explains my
policy, and if there is a telephone answering machine, I leave a message from my
cellphone that I was there, and that the letter will explain how our company
handles such situations.  When I get home in the afternoon, I do the paperwork,
and that's that.

I don't have a lot of written policies, and even though I've been fulltime ten
years some are still in the making.

Regards,
Clyde Hollinger, RPT
Lititz, PA USA

David Andersen wrote:

> Great post, Ed.  This is true wisdom.  A professional is, in part, a
> person with a no-problem attitude.
> Thsi is high;y attractive, and will lead to a lot of work in
> high-pressure situations, if you're also good at what you do.
>
> I agree.  Attitude is huge.  Thanks, Ed.


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