Kent, First , I would say that there are more than one way to do things right. I'm fine with your policy, and I'm fine with mine. Second, though, I am very up front with what the premium is and why, and if the customer isn't one of my regulars I encourage him/her to find another technician if they can. I have never had anyone object, but of course such a situation rarely comes up anyway. Regards, Clyde Hollinger, RPT Lititz, PA, USA Kent Swafford wrote: > <snip> ... last minute requests get treated just like advance requests; I > do them > if I can; and if I charged premiums people could mistake those premiums > for my normal charges, regular customers would feel gouged or believe > that my charges are inconsistent, and/or people might think I was > difficult. Actually, I _am_ difficult about some things, but I don't > feel the need to be difficult about this particular thing.
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