This is a multi-part message in MIME format. ---------------------- multipart/alternative attachment Terry, You've already gotten several good suggestions, but here's an additional = thought: Ask that the pianist join you at the piano when you reschedule = the appointment. It seems only fair to me that the one doing the = complaining should be there for the fix. If the problem turns out to be = one that is beyond the scope of your control, at least the pianist will = gain an insight to the problem and perhaps be more understanding and = less demanding the next time something like this happens. I remember one = situation similar to yours where the problem turned out to be a buzz = caused by someone taping mikes to the soundboard. But of course, the = piano never sounded like that before I tuned it! Then there was the piano with the pencil on the strings. And the jelly = doughnut. The staple on a string. The high notes still ringing on, = unlike the ones that have those wood things with the pads on them to = shut off the sound. The mis-matched bass strings I pointed out two years = ago as problem notes. The woody sound of the very high treble where the = hammers are worn to a frazzle. And the list goes on. Very rarely on a = return call have I actually found a piano with poorly tuned notes of my = doing. Not that I'm such a whiz or anything, it's just that most return = calls are for very picayunish details not related to tuning problems per = se. Lots of luck! Joseph Alkana RPT josephspiano@attbi.com ----- Original Message -----=20 From: Farrell=20 To: pianotech@ptg.org=20 Sent: Friday, May 24, 2002 4:26 AM Subject: Tuning Gone Bad I received a call from a church where I have tuned their 1960s K&C = spinet three times since 1999. I just tuned it three weeks ago on May 2 (most of it was up to pitch, the = treble got a second pass). The pastor called me the other day and asked = if I could stop by and touch up the tuning because the pianist said the = center of the piano went out of tune. I'm going to go out there Saturday. It is a 40 minute drive from my = place. I suspect, unless I see evidence that someone was trying to tune = it themselves, that the thing to do is touch it up, smile, and go on my = way. This is the first time I have ever had a call like this. I'm sure = others have. What is your normal course of action/policy. Do you tell = the customer while on the phone that you will be charging them for the = trip, etc.? Thanks. Terry Farrell ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/29/ce/ca/b1/attachment.htm ---------------------- multipart/alternative attachment--
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