Return calls/was tuning stability

[Wimblees@AOL.COM]

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In a message dated 5/25/02 1:05:13 PM !!!First Boot!!!, PNHISTIC1@AOL.COM 
writes:


> Anyway, I told him that I'd come out and look at the piano no charge if he 
> could wait until I had another call in his neighborhood(likely very 
> soon--it's in San Jose, CA, a huge metropolitan area with many pianos).  
> I'd come look at it and correct anything I'd caused or missed for no 
> charge, but if it turned out he'd left a shirt on the strings, or that 
> there was no problem, I'd charge him half a tuning fee for the hour in the 
> car. 
> 
> Sound fair?  Any opinions on this? 
> 
> Dave Stahl 
> 
> 
> 

What did the customer think of this plan? If he agrees to it, then it seems 
to me that this is a good solution. The problem will come when the time comes 
to settle up. He might think the tuning problem was your fault. But you don't 
hear a tuning problem, but something else. Then what?

When we are sick and go to a doctor, and he prescribes medicine, and three 
days later you're still sick, and go back for an appointment, do you think 
the doctor will give you a free check up? Most times the doctor even tells 
you he wants to see you again in three days, to see how you're progressing. 
Do you think he will see you for free?

I know we are in a different business. But we get paid for our time. If we 
don't get paid for that, we loose. I am not advocating not to make return 
calls, but we have to make sure the customer has a clear understanding that 
it is your decision whether to charge or not. Not his.

Wim 

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