yamaha parts

[Farrell]

Reasonable point Ron. But I still think it stinks. Why don't Kawais have these problems?

Terry Farrell
  
----- Original Message ----- 
From: "Ron Nossaman" <RNossaman@KSCABLE.com>
To: <pianotech@ptg.org>
Sent: Wednesday, May 08, 2002 11:33 PM
Subject: Re: yamaha parts


> >Yes it is true. Yes it is poor business, IMHO.
> >
> >Terry Farrell
> >  
> >> Hi list,
> >>   If we have a customer who bought a yamaha piano(grey market as they call 
> >> it),from an individual,just like someone would buy one out of the 
> >> paper,etc...,why are they to be penalized,and not be able to receive parts 
> >> for it.Someone told me that this is the case now,if the serial number is'nt 
> >> an American number I guess,does anyone know about this.If true,what's 
> >> next?Can people in Japan not get parts for an American made piano,if they 
> >buy 
> >> here and move there?Is this a ploy to erase all used pianos, to sell new 
> >> ones?I hope everyone does'nt start this. 
> >> Hazen Bannister   
> 
> 
> Hazen, Terry,
> I'm not so sure this is a bad thing, or poor business. It's not that far
> removed from an individual tech turning down what he/she perceives to be a
> high probability no-win service call over the phone, bypassing the high
> probability of wasting more time than the realized income will compensate
> for. Putting yourself in Yamaha's place (like Yamaha was really only one
> pitiful guy with nothing better to do than read this stuff), how enthused
> would you be about in any way supporting a product that was being used in a
> venue far removed from the one for which it was intended, designed, and
> built? Oh yes, Mr. Jones, we at Shavers' Chisel and Aromatic Hydrocarbon
> are fully sympathetic to your reported difficulties in using our Mark III
> high precision shaving chisel for trimming concrete blocks, pursuant to
> your construction of a backyard barbecue. We feel that asking you to accept
> our apologies for so heinous a service shortcoming is inexcusable.
> Consequently, and compensatorially, we are sending you a fully functional
> clone of Michelangelo Bounarroti at no additional charge. He is yours to
> keep, his talents and skills to be used in whatever capacity you deem
> appropriate toward the completion of your project. We trust that this will
> prove to be adequate indication of our good faith and appropriate
> compensation for any inconvenience resulting in your attempted use of a
> product in a capacity for which it was never intended. 
> 
> With all due protocol and euphemistic obfuscation,
> 
> Ron N
>