Friends, A client recently purchased a new Steinway vertical (yes, I know, but they didn't ask me). Relatively few of my clients buy new pianos, but routinely I ask them if they received a manual with the purchase, with the intention of suggesting that they follow the manufacturer's recommendations for tuning and humidity control. So I posed the question to this client, who said that she couldn't remember receiving a manual. I called the retailer she purchased the piano from, who stated that frequently pianos do not come with manuals, since there wouldn't be much to say anyway except keep the piano tuned. Is this true of most companies, that they don't supply owner's manuals? Is this the direction things are going? It seems to me that even if a purchaser buys an El Cheapo for a couple thousand bucks, that's still a considerable sum of money and something should be included with basic information on a piano's care. Comments? Regards, Clyde Hollinger, RPT Lititz, PA, USA
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