---------------------- multipart/alternative attachment Mark, Sorry to hear that your client is having problems with her new piano. I=20 think that the store's obligation will depend on what is actually wrong with= =20 the piano. If there is a defect with the piano, every effort should be made by the=20 store/Young Chang to resolve the issue. If this issue is, for some reason,=20 unresolveable I would think that the only right thing to do would be for=20 Young Chang to issue a replacement piano. This would be the case only if=20 there was an actual defect with the piano. Unfortunately, the possibility exists that there is nothing wrong with the=20 piano. As a general rule, we try to discourage "surprise" pianos for people= =20 who have been playing for years. We had one instance where a husband was=20 buying for his wife a surprise piano for their new home. It ended up not=20 being her style. There was nothing wrong with the piano, just not her thing= .=20 She ended up coming in and choosing a piano that was several thousand=20 dollars less than the original piano (that had already been delivered to her= =20 home). To try to be accomodating and keep a happy customer we did allow the= m=20 to trade down but charged a restocking fee to cover the extra moving costs.=20= =20 I think that every dealer has to have policies but also be somewhat flexible= .=20 If its just that she doesn't like the way the piano plays and nothing is=20 actually wrong with the piano, she shouldn't penalize the store for a mistak= e=20 that her parents made for picking out the wrong piano. I think the first thing to do is to find out if the problem is a piano defec= t=20 or just not her style piano. I hope it all turns out well. ~Lanie ________________________________________ Moody Piano, Inc. Metro West Plaza (rear) 796 Boston Post Road East Marlborough, MA 01752 Phone: 508-229-3601 =E2=80=A2 Fax 508-303-8996 Toll Free 1-866-4MY PIANO (1-866-469-7426) <A HREF=3D"mailto:MoodyPiano@aol.com">MoodyPiano@aol.com</A> =E2=80=A2 <A HR= EF=3D"http://www.bushellcompanies.com">www.moodypiano.com</A> ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/89/f5/89/15/attachment.htm ---------------------- multipart/alternative attachment--
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