Retailers - is there a remedy?

[VOCE88@AOL.COM]

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In a message dated 3/9/02 5:34:05 AM Eastern Standard Time, 
bases-loaded@juno.com writes:


> 
> A piano teacher I have serviced the last few years has needed a better 
> piano for years, but was unable to afford one.
>  
> Parents to the rescue... they surprised her by going to one of the big 
> retail establishments here and picking one out for her (uh-oh).  They 
> picked a 5'2" maraschino cherry red Young Chang that has now been in the 
> teacher's home for 9 days and she HATES it.  She has had the store's 
> technician out 3 times on rather significant action problems that don't 
> seem to get remedied.  (I have not seen the piano).
>  
> She has expressed her dissatisfaction with the store and would like to 
> return it and get the $10K back and pick out her own piano anywhere she 
> pleases, but the store tells her once it leaves the store the only option 
> open to her is to trade it into them on an upgrade.  Since she has no money 
> to add, and doesn't like any of the instruments there in that price range, 
> she feels doomed to accept the instrument she now has.
>  
> Any input on this dilemma in regards to standard industry retail practices 
> would be appreciated.
>  
> 

Wow Mark,

Did I understand correctly that the PARENTS bought her this piano? What a 
great thing to do, however misguided. You may want to be in touch with Phil 
Glenn at Young Chang. If nothing else works, he will help with getting the 
piano as much up to speed as is possible. Maybe the dealer techs. are just 
not the way to go.

As far as returning the piano and starting from scratch, that is going to be 
a tricky business. If there is no failure of the piano and what she is having 
is sticking notes and the like, it is unlikely that this dealer will just 
take back the piano and return her money, unless she demonstrates that is in 
their best interest to do so. (After all, her students buy pianos as well) 
Perhaps she could speak WITH THE OWNER about her dilemma, express that she 
would hate having to apologize to every one of her students for her piano's 
poor quality (and mention where they should not go to get one), and suggest 
special pricing on a more expensive unit. 

If all of this fails, there is general consumer law that a local attorney 
would be familiar with. This should be your very last option, because it is 
unlikely to yield a result without a fairly large investment. I'd rather see 
that $$ go toward more piano.

Good Luck,

Richard Galassini
Cunningham Piano Co & Factory
Philadelphia, Pa.
(800) 394-1117
 <A HREF="http://voce88.tripod.com/richspianopage/">http://voce88.tripod.com/richspianopage/</A> 

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