List, A couple of weeks ago someone posted that they had had trouble ordering parts from Baldwin. At that time, since I had been able to order strings as needed, I though there was no problem. However, today I attempted to order 11 bass strings for a piano. (I had replaced the set of bass strings 2 1/2 years ago, and had ordered them from Baldwin without any problems then.) When I called today, I was told they no longer had those strings available and to call Mapes. Upon inquiring about what string scale to ask for, I was put on hold while the lady asked the technician. Ha! She did not press the hold button correctly, so I was able to hear the tech in the background muttering something about him having to do my work for me, etc. When the lady come back to me, she said to ask for scale number 450, but that the tech was "not sure this was the right one." !!! They also said I might have to measure each string. Sheesh! Well, the long and short of it is that I called Mapes, simply told them the model number of the piano, and they will get the strings out tomorrow. What great service that is, and what poor service from Baldwin! FYI, John M. Formsma Blue Mountain, MS
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