---------------------- multipart/alternative attachment In a message dated 7/20/2002 1:15:30 PM Pacific Daylight Time, avery@ev1.net writes: > Subj:Re: Shaft from Schaff on Piano Gold Paint > Date:7/20/2002 1:15:30 PM Pacific Daylight Time > From:<A HREF="mailto:avery@ev1.net">avery@ev1.net</A> > Reply-to:<A HREF="mailto:pianotech@ptg.org">pianotech@ptg.org</A> > To:<A HREF="mailto:pianotech@ptg.org">pianotech@ptg.org</A> > Sent from the Internet > > Avery You know before Glory retired she got so obstinate and cranky she screwed up my account over a hinge they sent to me that was damaged upon receipt. Glory sent me a note basically called me a liar (my interpretation) saying that I had returned the long hinge damaged even though I sent a note documenting its damage upon receipt. Blah blah blah. I finally gave up trying to order much as they then wouldn't send me merchandise because I hadn't paid for the hinge they damaged even though I returned it. Makes your head spin. I was reduced to C.O.D.s Finally one day I get Shannon Rebel On the phone (new kid on block & new best friend at the Outfit) explain the sordid tale She says "I'm here to straighten out accounts exactly like yours." Poof I'm back on account and I get no more notes from accounting and I think they put glory out to pasture. Sad cause I had good repair with Glory for years. Shannon has a can do attitude and will work for you but I can tell you I think she's overworked in an understaffed dept. but still doing a great job. If I call or fax an order I don't wonder if or when I'll get it. My orders usually show up 5 days after I place them. How's that for service? If your really stuck try Eric Shandall. He's a long time acquaintance and he puts a good face on techno support. Dale Erwin > > David, > > I didn't know there was anyone doing that now besides Glorie (sp?) > You mean I might actually get to talk to a real person when I have > a question? Wow! What a concept! > > Avery > ---------------------- multipart/alternative attachment An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/b7/ef/7c/30/attachment.htm ---------------------- multipart/alternative attachment--
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