Had to replace a bass string in a Yamaha console the day before the convention started, so I brought the string with me to the Schaff booth and asked politely if they could do me a favor: take the string back to the shop with them at the end of the day and bring back a duplicate. And they said, "Sure." The next day, my new string was there. (There were no extra charges for "shipping" or "transportation", either.) You gotta admit, they do take care of ya. Tom Sivak
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