I've found that APSCO customer service is somewhat lacking. Schaff, in my experience is better. APSCO does have some things in their catalogue that Schaff doesn't. David Love ----- Original Message ----- From: "Dave Nereson" <dnereson@dimensional.com> To: <pianotech@ptg.org> Sent: February 18, 2002 1:30 AM Subject: Schaff vs. APSCO > > ----- Original Message ----- > From: Bill Ballard <yardbird@pop.vermontel.net> > To: <pianotech@ptg.org> > Sent: Sunday, February 17, 2002 8:50 PM > Subject: Re: Yes! We have no spoon benders! > > > > At 11:37 AM -0500 2/17/02, Tvak@AOL.COM wrote: > > >Finally my order came, and guess what? No spoon bender. So I called > APSCO > > >to tell them that one of the items I ordered was not included in the > > >shipment, and she matter-of-factly stated, "It must be out of stock." > > > > > >Since she didn't mention this when I placed my order, she probably didn't > > >know it was out of stock at that time. OK, that can happen. But when it > > >does happen, it seems to me that APSCO should call the customer and let > them > > >know that the item they have just ordered will not be coming to them when > > >they expect it. At least then the customer could take measures to order > the > > >item from another supply house if they needed it by a certain date. To > find > > >out 10 days later when your order arrives minus the one item you actually > > >needed by now, doesn't seem right. > > > > I figured out a long time ago that APSCo doesn't have its inventory > > computerized and networked. That means that if knowing whether or not > > any of the items on your list are going to be back-ordered, you have > > to confirm right at the time of the order that everything is in > > stock. MaryAnne will say, "I'll have to check on those items for > > you". You hear her shoes go clip-clop clip-clop out of the room, the > > phone is silent for a couple of minutes, and her shoes come back into > > the room, and you get your report. Make sure that this is on their > > nickel (the 1-800 PN), and a speaker phone is strongly suggested. > > But when she's been out back to actually look at the quantities, her > > report is reliable. > > > > I would not expect bringing APSCo's stock management in to the 90's > > is high on Schaff's to do list > > > > At 1:02 PM -0500 2/17/02, Billbrpt@AOL.COM wrote: > > >But if you're talking about the odd shaped tool I think you are, I > > >would bet that you would have ended up >being even more frustrated > > >if you had received it! I won't say that it can't be used but I > > >sure never >could get it to work. > > > > Similar to APSCo's T-handle stringing hook, with the hook parallel to > > the handle, forcing an unnecessary 90 degree twist in your wrist. > > It's been years since anyone at APSCo in charge of placing orders > > with their tool fabricating shops, has actually done any piano work > > and knows exactly what shape these tools should be made to. > > > > There are a lot of irksome things about both Schaff and APSCO, which I > won't go into on this post, but I find the APSCO catalog to be more > extensive, more complete, with many items that aren't in the Schaff > catalog -- just an impression; I'd have to go through item by item to prove > this hunch...... --David Nereson, RPT, Denver > >
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