>My goal is always to please the customer. Part of the problem is >understanding just what the customer is communicating about their >preferences. So if after I've discussed with a customer the merits of >creating resilience on sustain, tonal range, etc., and if after I've >explained that the piano needs to be balanced from top to bottom, and if >after I've explained that the piano needs to produce similar quality tone >from note to note at all levels of playing, and if after I've explained that >they can still have it bright or mellow as they wish, they still want me to >leave it alone, I would leave it alone. So far, that has never happened. > >David Love Your writing is so clear and I heartily agree with virtually all of this post. Great job..... David Andersen
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