Calling several days ahead very risky in my part of the woods. I called one evening before going in the AM. When I got there , right on time, client doesn't answer door. Tried back, front, side," no chimney," no answer. Neighbor finally sees me wandering around and asks what I was doing. After explaining, he tells me client left about 1/2 hr. ago. Didn't know where. As the call was a single in that area, clear across town, I blew a whole morning. Really ticked off. Called her later that day; she laughingly tells me she forgot and met a girl friend for breakfast. Wondered when we could reschedule. I gave her a date in near future. Do I need to tell anybody ........... I forgot to go.??? Pure inconsideration by this person, and didn't even apologize. Wouldn't go back there at triple the price. I never go if I don't make contact before leaving my house. They say, you don't have to check, but I say, YES I DO. ( ranting feels good ) Thanks for the opportunity. Carl / Winnipeg. Tom Servinsky wrote: > Good point, > They get a call several days ahead. There's too much risky wasting of > driving time if you don't for sure everyone's on the same calendar. > Tom Servinsky,RPT > ----- Original Message ----- > From: "Greg Newell" <gnewell@ameritech.net> > To: <pianotech@ptg.org> > Sent: Wednesday, April 24, 2002 12:12 AM > Subject: Re: Convincing the Client > > > Tom, > > How many missed appointments do you have with this method? I can > foresee > > that many would say ... "I just forgot." Do you send out a reminder before > the > > appointment or call to remind? Seems like you'd get many holes in the day > this > > way. > > > > Greg > > > > Tom Servinsky wrote: > > > > > Tom,and list, > > > I've been in the business 21 yrs. and the amt. that actually respond by > > > reminders has always been low. I've come to expect that due to the amt. > of > > > hounding reminders and unnecessary mail we all get from every Tom,Dick, > and > > > Harry. > > > If there was every a better argument for managing clients using a PDA > > > Palm Pilot types) is with this very discussion. I have found that while > you > > > are face to face with a customer they have your full attention. That is > the > > > time to schedule that next appointment. I'm up to about 50% of all > > > appointments being scheduled for the next tuning. > > > With the Palm you'll always know what's going on a year from now and > believe > > > it's a joy to manage the customers in this predictable manner. Not to > > > mention your job situation will always feel more secure. > > > Tom Servinsky,RPT > > > ----- Original Message ----- > > > From: "Farrell" <mfarrel2@tampabay.rr.com> > > > To: <pianotech@ptg.org> > > > Sent: Monday, April 22, 2002 9:56 PM > > > Subject: Re: Convincing the Client > > > > > > > Hi Tom. I'm in my fourth year and I also get about a 10% response > rate. > > > > > > > > Terry Farrell > > > > > > > > ----- Original Message ----- > > > > From: <Tvak@AOL.COM> > > > > To: <pianotech@ptg.org> > > > > Sent: Monday, April 22, 2002 8:05 AM > > > > Subject: Re: Convincing the Client > > > > > > > > > > > > > > > > > > In a message dated 4/22/02 6:48:26 AM, cedel@supernet.com writes: > > > > > > > > > > << Before the very first appointment, send a letter titled > "Information > > > for > > > > > First-Time Clients" >> > > > > > > > > > > That's an interesting idea. I am amazed at your response to your 6 > > > month > > > > > reminder cards. My response rate is about 10%. But I've only > really > > > been in > > > > > business for 3 years. > > > > > Do you back up your cards with a phone call? I've heard that this > is > > > the > > > > > only way to get a good response rate on reminder cards. > > > > > > > > > > Tom Sivak > > > > > > > > > > > > > -- > > Greg Newell > > mailto:gnewell@ameritech.net > > > >
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