----- Original Message ----- From: "Clark A Sprague" <clarks11628@juno.com> To: <pianotech@ptg.org> Sent: Thursday, April 18, 2002 8:38 AM Subject: Re: Charging for Pitch Raises However, in the Kimball case, the customer called back on Monday, stating that there were 3 notes that were not playing, one of which sounds like a snare drum. Is it possible that such an extreme pitch raise has broken the plate? I told her that I would in no way accept responsibility for broken strings or if the plate broke. It was playing when I left, and she knows it, as she played it too. The offending notes, as she told me, are located right across the bass, treble break. Sounds like a broken string. Metal fatigue, brittleness, whatever ... it's not your fault that the strings were so old and allowed to settle into a comfort zone slump over so many years before you began. Broken plate -- you would know if there was a broken plate problem if the tuning had suddenly gone haywire flat. Z! Reinhardt RPT Ann Arbor MI diskladame@provide.net
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