Piano Fiasco

[Kevin E. Ramsey]

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    Bill, although you make some good points on your comments about =
building relationships, if you remember; Terry's customer was charged =
way too much for a 1985 C3 Yamaha. She could have bought a new one for =
$19K, if she would have shopped around, or played hard to get with the =
salesman. New ones don't go for $38K now, much less in 1985. This is =
really a question of ethics on the dealers part, and really, doesn't =
seem like a dealer that I would recommend.=20
    On the day that I have to get in bed with a dealer who plays these =
kind of games, or go out of business, I'll leave the profession.=20


  ----- Original Message -----=20
  From: Billbrpt@AOL.COM=20
  To: pianotech@ptg.org=20
  Sent: Thursday, October 11, 2001 11:42 AM
  Subject: Re: Piano Fiasco


  In a message dated 10/11/01 1:19:19 PM Central Daylight Time, =
mfarrel2@tampabay.rr.com (Farrell) writes:=20



    There are a few people in this business that are just plain garbage. =
I=20
    really have quite a few more colorful words at the tip of my tongue, =
but=20
    I'll leave it at that.=20



  Terry,=20

  It seems to me that you often get way too caught up in things that are =
really none of your business and by doing so, you can really get into =
trouble or at least harm your own business.  Not too long ago you were =
very concerned about what to do about a rebuilding job that you thought =
was very poor.  While you may have been entirely correct about your =
assessment, getting involved with it could have been a very bad mistake. =


  Now this.  Giving a free, off the cuff value to any piano should not =
be done.  Your figure for what you think a new C3 would go for seems =
pretty low, so your statements may have been misinformation. In that =
case, you would be the one guilty of bad business practices, not the =
dealer.  If you had answered the question about what you *thought* the =
piano was worth with, "I'm not sure without doing a little research" and =
followed by offering to do a professional (for a fee) appraisal, she =
probably would have dropped the matter then and there.=20

  If she volunteered the amount she paid and you thought it may be =
excessive, avoiding the issue with remarks about how nice of a piano it =
is would have been a much better thing to say.  Instead, you have a very =
upset customer and your *opinion* may get back to that dealer.  You'll =
have nothing to gain for your trouble but trouble itself.=20

  Bill Bremmer RPT=20
  Madison, Wisconsin=20

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