Piano Fiasco

[Farrell]

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I disagree. The previous situation with the poor rebuilding I pursued a =
bit. I asked around without mentioning the situation and found out that =
the guy had retired and was not in the business of rebuilding anymore. =
Case closed in my opinion. I dropped it at that point.

Giving a value of a piano upon request is something most of us, or at =
least I, do regularly. My estimate for current value appears in the =
correct range. My estimate for new value today does indeed appear low, =
but I made it clear to her I was not real sure of that and I would check =
(hence, my post). I don't really think this makes me "the one guilty of =
bad business practices", not by a long shot.

"If she volunteered the amount she paid and you thought it may be =
excessive, avoiding the issue with remarks about how nice of a piano it =
is would have been a much better thing to say."

If you had read my original post and understood it, you would know that =
she specifically asked me what my opinion of its current worth would be. =
And I answered her with my best effort. Answering with "it's a nice =
piano" would be unprofessional, IMHO.

Terry Farrell =20
  ----- Original Message -----=20
  From: Billbrpt@AOL.COM=20
  To: pianotech@ptg.org=20
  Sent: Thursday, October 11, 2001 2:42 PM
  Subject: Re: Piano Fiasco


  In a message dated 10/11/01 1:19:19 PM Central Daylight Time, =
mfarrel2@tampabay.rr.com (Farrell) writes:=20



    There are a few people in this business that are just plain garbage. =
I=20
    really have quite a few more colorful words at the tip of my tongue, =
but=20
    I'll leave it at that.=20



  Terry,=20

  It seems to me that you often get way too caught up in things that are =
really none of your business and by doing so, you can really get into =
trouble or at least harm your own business.  Not too long ago you were =
very concerned about what to do about a rebuilding job that you thought =
was very poor.  While you may have been entirely correct about your =
assessment, getting involved with it could have been a very bad mistake. =


  Now this.  Giving a free, off the cuff value to any piano should not =
be done.  Your figure for what you think a new C3 would go for seems =
pretty low, so your statements may have been misinformation. In that =
case, you would be , not the dealer.  If you had answered the question =
about what you *thought* the piano was worth with, "I'm not sure without =
doing a little research" and followed by offering to do a professional =
(for a fee) appraisal, she probably would have dropped the matter then =
and there.=20

  If she volunteered the amount she paid and you thought it may be =
excessive, avoiding the issue with remarks about how nice of a piano it =
is would have been a much better thing to say.  Instead, you have a very =
upset customer and your *opinion* may get back to that dealer.  You'll =
have nothing to gain for your trouble but trouble itself.=20

  Bill Bremmer RPT=20
  Madison, Wisconsin=20

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