At 10:37 PM 11/17/2001 -0500, you wrote: >OK, Terry, here goes, but the way I go about things is going to look >like too much time-consuming work to a lot of folks. And what works for >me may not work for others. > >It begins with the first contact, when the client calls for a first-time >appointment. We make the appointment. Several days before I arrive to >tune the piano, the new client gets a mailing from me which includes >three things -- a letter titled "Information for First-Time Clients," a >one-page article titled "How Often Should Your Piano Be Tuned?" and my >latest newsletter. (Yeah, I do a lot of my own writing.) <etc.> Wow. You work very hard! A question -- you've been at this for at least a few years, haven't you? Are tunings that scarce on the ground in your area? My appointment procedure goes more like this, I'm afraid -- "Hello, is this Susan Kline?" "Yes, speaking." "OH GOOD! At last I found you at home!" "Sorry, I've been out so much, and got behind at replying. [or] Oh, sorry, I tried to leave you a message ..." etc. In a better world, they'd all get a reply the same day, but alas ... I guess age is catching up with me. I've been here 10 years now. For me, that seems to be the amount of time a business takes to mature to the point where I wish I had less work, not more. Age, again .... Susan
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