FW: Yamaha service bond

[Kevin E. Ramsey]

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    Now Bill, you're getting a little "strident" again. That said, I'd =
have to agree with you whole-heartedly, on the concept of certain =
individual dealers doing this.
    I mentioned a large dealer in the Los Angeles area that I had to =
terminate my relationship with over the fact that he sent me out to do a =
service bond on a vertical. I charged him extra for the extra work, and =
he called me asking, basically; "What the heck is this?"    He told me =
that he had 104 other technicians doing service bonds for him, and NOT =
ONE OF THEM ever charged extra for doing one. How many of the "other =
guys" do you think were actually doing it the way Yamaha wanted to have =
it done? I bought a new Yamaha before I ever even thought about going =
into this line of work. I bought it from this same dealer that I later =
"blew off". My technician was an RPT named Gene Rudder, and he did the =
work the way that Yamaha wanted it done. He also was instrumental in =
helping me to learn the trade.   He was in his eighties at this time, =
and for the most part retired.  When I think of him "doing the right =
thing" without getting paid; well, I just want TO GO BERSERK!!!!!!!!!!!
    In the discussion with the dealer over my prices/ work performed, I =
finally saw that talking about it with him was about as fruitful as =
banging your head on the wall. So I told him, rather matter of factly, =
that with his personal code of ethics, I felt that he would be happier =
selling used cars, ,,,,,,,,,,,,,,,,,  and that was that.=20
   =20
    Since then, I have come to realize that our little community is =
pretty tight knit, and that it's better to try to keep things like this =
on a more polite level, but believe me, it didn't hurt my business any. =
I guess I was lucky that time. I am just amazed that for once in my life =
I learned a lesson without having to suffer consequences first. Now I =
need to apply it to other areas of my life........

    Now Kevin, you're  getting a little strident =
again,,,,,,,,,,,,,,,,,,,,,,


Kevin E. Ramsey
ramsey@extremezone.com=20
  ----- Original Message -----=20
  From: Billbrpt@aol.com=20
  To: pianotech@ptg.org=20
  Sent: Saturday, June 23, 2001 4:54 PM
  Subject: Re: FW: Yamaha service bond




    Here's something you can forward to the list. (The rest of the 100% =
pure=20
    BALONEY deleted.


  If only as much time were actually spent at that dealership actually =
working=20
  on pianos as was spent writing the biggest piece of meaningless crap I =
have=20
  ever read on this list to date, it would be nice.=20

  The truth is that these service bonds are NEVER done by that =
dealership=20
  because it does NOT pay the technician to do them.  They spend a =
little time=20
  turning the tuning pins and maybe sometimes tightening a few of the =
screws=20
  that are easy to reach, then leave the piano to go to ruin rather =
hastily.=20

  When I see a piano from that dealership that has really, honestly had =
the=20
  Yamaha Service Bond done on it, I'll cry, "Hallelujah!  This must be =
the=20
  Rapture!"=20

  Mind you, this is the dealer who still consistently DIS-recommends=20
  Dampp-Chaser products, telling the customer that it stresses the piano =
and=20
  will VOID the warranty.=20

  Know when you are reading hype folks.  I was brought up to trust what =
people=20
  say and to take them at face value.  I've had to learn the hard way =
not to do=20
  so.=20

  Bill Bremmer RPT=20
  Madison, Wisconsin=20

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