Yamaha service bond

[Clark Sprague]

David and List,
    I routinely do Service Bond calls for the dealer I work for.  Some techs
just rush through them, I do the full shot as described in your previous
post.  Actually, I do all of that procedure and more in the store as prep,
and when the service bond time comes up, I find that a minimal amount of
things are needed at that time.  Sometimes some screw tightening, but the
regulation is pretty stable.
Clark Sprague
----- Original Message -----
From: "Dave Nereson" <dnereson@dimensional.com>
To: <pianotech@ptg.org>
Sent: Thursday, June 21, 2001 3:12 AM
Subject: Yamaha service bond


> to Lance Lafargue:  I worked for a Yamaha dealer in the 80's and we
> routinely did Yamaha Service Bonds.  First, new Yamaha piano owners got a
> "free" tuning with purchase of the piano, then 6 months later, got the
> Service Bond.  There was a Yamaha-issued card you took with you, which had
> the procedure on it, which you checked off as you went, then upon
> completion, you signed it, got the piano owner's signature also, and the
> dealer returned them to Yamaha.
>     I think they much preferred that the technician had attended the
Little
> Red Schoolhouse service program in Buena Park, CA.
>     It consisted of mainly screw tightening all around the piano, and all
> the action screws, then checking and touching-up the regulation, pedals,
and
> doing a tuning.  Usually took a little over 2 hours on a vertical and 3 or
> more on a grand, depending how badly out the regulation was.
>          But I haven't worked for a Yamaha dealer since '87.  I don't know
> if they phased out the Service Bond, or if they only pay for it if the
> customer finds out about and/or requests it.  --Dave Nereson, RPT
>
>
>